How do I best deal with employee confrontation?

The Times

Q: How do I best deal with employee confrontation?

A: In a perfect world, a workplace row shouldn’t happen. Because, by the time a staff argument breaks out, you’ve probably missed several chances to prevent it.

Regular, informal one-to-ones help you identify and unpack any underlying issues or tensions between staff. These catch-ups give employees the chance to air any concerns they’re having with a co-worker — no matter how insignificant they might feel. Then, you can speak to all parties involved and work out a solution.

However, a quick offhand comment can unexpectedly spiral into a not-so-nuanced disagreement. You can’t prevent every confrontation, no matter how often you check in with staff.

Raised voices and demeaning comments are completely unacceptable in any